Frequently Asked Questions

Below are some commonly asked questions we receive from our clients prior to ticket package delivery. If you have a question about the event or about concierge services, please email us or call +1.866.834.8663.

Official Ticket Packages can be purchased by filling out our online form or by contacting an event specialist at +1.866.834.8663. Select events are available to purchase online.

Our tickets come direct from the Event Organizers and not the secondary market.

Easy payment terms* (i.e. split payments in increments) are available for select events. Please check with your Sales Representative or listed prices online on how to avail of our easy payment plans for the event of your choosing.

Yes, all pricing includes applicable taxes and fees.

For online transactions, your shipping and billing address must be the same.

If your billing address is a P.O. Box, your package will need to be picked up on site. Pickup details will be sent via email closer to the event date.

Packages are typically sent within 3 weeks of the event via 2-Day shipping, signature required.

For online purchases: Visa, MasterCard, American Express, and Discover are accepted. Additional charges may apply.

For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express, and Discover) are accepted. Additional charges may apply.

In general, we will not share personally identifiable information about you with third parties, excluding our official partnerships. QuintEvents may send personally identifiable information about you, including your email address, to other companies or people when:

  1. We have your consent to share the information;
  2. We need to share this information to provide to you the information, product or service you have requested;
  3. We respond to subpoenas, court orders or legal process; or
  4. We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.

View our complete privacy statement here.

Package inclusions vary based on event and package type. Packages typically include tickets to the event, VIP hospitality, meet & greets and other exclusive access.

Package inclusions vary based on event and package type. Ground transportation is included in many ticket packages that include hotel or party access. If your package does not include transportation and/or parking, you may add these services if they are available for your event by contacting a QuintEvents event specialist at +1.866.834.8663.

Our event specialists are standing by to help you with all of your travel needs. Complete our online form or call +1.866.834.8663 and an event specialist from QuintEvents will help you find the Official Ticket Package that is right for you!

No, shipping is not available to P.O. Boxes.

Stolen, destroyed or lost tickets cannot be replaced.

All sales are final. If the event is cancelled for unforeseen circumstances, QuintEvents will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.